Fundraising Complaints Procedure

Our Standards

Voltaire Philanthropy is committed to fundraising that is legal, open, honest and respectful. We follow the current UK Code of Fundraising Practice, which took effect on 1 November 2025, and we uphold the Fundraising Promise.

Making a Complaint

If you have a concern about our fundraising practices, or you wish to make a complaint, we take all feedback seriously. We aim to resolve issues promptly and fairly.

Contact Us

Please contact us directly with your concern:

Our Process

1. 1

   Acknowledgement: We will acknowledge your complaint within 5 working days.

2. 2

   Investigation: We will investigate your concern thoroughly and fairly.

3. 3

   Response: We will provide a full response within 20 working days.

4. 4

   Resolution: If you remain unsatisfied, we will work with you to find an appropriate resolution.

If we cannot meet these timescales, we will tell you why and when you can expect an update.

External Support

If you are not satisfied with our response, you may contact the Fundraising Regulator. The Regulator considers complaints about fundraising where the organisation has not been able to resolve the issue through its own process.